Frequently Asked Questions

Our GPS hardware packages start at ₱3,899, depending on the GPS model, vehicle type, and installation requirements. Every package includes the GPS device, IoT SIM card, professional installation, installation materials, device activation, system configuration, testing, and user orientation.

Note: A monthly subscription is required to access the GPS tracking platform and cloud services.

Yes. All TrackPro GPS devices require an active monthly subscription to access our cloud-based GPS tracking platform, mobile app, web dashboard, technical support, and software updates.

Our subscription plans include:

• Basic – ₱299/month
• Standard – ₱599/month
• Premium – ₱999/month
• Enterprise – ₱1,299/month

The Basic Plan includes everything you need for everyday vehicle tracking and monitoring.

• GPS Platform Access
• Mobile App
• Speed Monitoring
• Annual Platform Updates
• Initial User Training

Yes. You can upgrade your subscription at any time as your business grows. Upgrading provides access to additional features such as advanced reports, priority technical support, multi-branch fleet management, and more.

If your subscription payment becomes overdue, your platform access may be temporarily suspended until your account is settled. Once payment is received, your service will be restored. If you anticipate a payment issue, please contact our support team so we can discuss available options.

Yes. TrackPro provides installation services and technical support across the Philippines through our installation team and service partners. Contact us to confirm service availability in your area.

It depends on the GPS model. Some TrackPro devices, such as our magnetic and asset trackers, are designed with IP67-rated waterproof protection, while hard-wired vehicle trackers are intended for installation inside the vehicle where they are protected from direct exposure. Our team will recommend the most suitable model based on your application.

Yes, selected GPS models support remote engine immobilization when a compatible relay is installed. This feature is intended to help prevent unauthorized vehicle use and assist with vehicle recovery. It should always be used responsibly and only when it is safe to do so.

Yes. Our GPS solutions are compatible with major Philippine mobile networks, including Globe, Smart, and DITO, depending on the GPS model and SIM configuration. We also offer IoT SIM solutions designed for reliable GPS connectivity.

Absolutely. Our GPS platform is designed to support businesses managing multiple vehicles, from small fleets to large enterprise operations. Features include fleet monitoring, route history, driver management, reports, geofencing, alerts, and fleet performance analytics.

Yes. TrackPro offers GPS tracking and fleet management solutions for government offices, local government units (LGUs), and public-sector fleets. Our platform supports centralized vehicle monitoring, reporting, asset management, and scalable deployment for multiple vehicles. We can also provide technical proposals and customized quotations based on your operational requirements.